{"id":25712,"date":"2025-11-05T12:12:04","date_gmt":"2025-11-05T10:12:04","guid":{"rendered":"https:\/\/play.sinhro.si\/mialma\/?page_id=25712"},"modified":"2026-02-06T07:43:46","modified_gmt":"2026-02-06T05:43:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mialma.com.hr\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style>\n  .accordion {<br \/>    max-width: 900px;<br \/>    margin: 2rem auto;<br \/>    border: 1px solid #ccc;<br \/>    border-radius: 6px;<br \/>    font-family: Arial, sans-serif;<br \/>  }<br \/>  .accordion-item {<br \/>    border-top: 1px solid #ccc;<br \/>  }<br \/>  .accordion-header {<br \/>    background: #f7f7f7;<br \/>    padding: 1rem;<br \/>    cursor: pointer;<br \/>    font-weight: bold;<br \/>    display: flex;<br \/>    justify-content: space-between;<br \/>    align-items: center;<br \/>  }<br \/>  .accordion-header::after {<br \/>    content: \"+\";<br \/>    font-weight: bold;<br \/>    transition: transform 0.2s;<br \/>  }<br \/>  .accordion-item.active .accordion-header::after {<br \/>    content: \"\u2013\";<br \/>  }<br \/>  .accordion-content {<br \/>    display: none;<br \/>    padding: 1rem;<br \/>    background: #fff;<br \/>  }<br \/>  .accordion-item.active .accordion-content {<br \/>    display: block;<br \/>  }<br \/>  .accordion-content ul {<br \/>    padding-left: 1.2rem;<br \/>    margin-bottom: 1rem;<br \/>  }<br \/><\/style>\n<div id=\"infoAccordion\" class=\"accordion\">\n<div class=\"accordion-item\"><\/div>\n<\/div>\n<h2 data-start=\"121\" data-end=\"131\"><\/h2>\n<h2 data-start=\"121\" data-end=\"131\"><strong data-start=\"108\" data-end=\"115\">FREQUENTLY ASKED QUESTIONS (FAQ )<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4>PAYMENT<\/h4>\n<p>How can I pay for my order?<\/p>\n<p>&nbsp;<\/p>\n<p>You can pay for your order using the following methods:<\/p>\n<ul>\n<li><strong>Credit cards<\/strong>: MasterCard, Maestro, Visa, and American Express<\/li>\n<li><strong>Cash on delivery:<\/strong> available only in Croatia and Slovenia<\/li>\n<\/ul>\n<pre><\/pre>\n<h4>SHIPPING<\/h4>\n<p>&nbsp;<\/p>\n<p>How long does delivery take and what are the shipping costs?<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Croatia &amp; Slovenia<\/strong><\/p>\n<ul>\n<li>Free shipping on orders over \u20ac77<\/li>\n<li>Standard delivery (card payment): \u20ac3.50<\/li>\n<li>Cash on delivery: \u20ac5.50<\/li>\n<li>Delivery time: 2\u20136 business days<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Other Countries (EU &amp; non-EU)<\/strong><\/p>\n<ul>\n<li>Free shipping on orders over \u20ac77<\/li>\n<li>Shipping for orders under \u20ac77 is \u20ac7.70<\/li>\n<li>Delivery time: 2\u201310 business days<\/li>\n<li>All shipments include a tracking number<\/li>\n<li>Courier service: Slovenian Post<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<pre><\/pre>\n<h4>COMPLAINTS &amp; RETURNS<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>How can I submit a product complaint?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Please send your complaint to info@mialma.com.hr, including a brief description of the issue and a photo of the product.<\/p>\n<p>Complaints are processed as quickly as possible, and no later than 4 business days after receiving complete documentation.<br \/>\nDamage caused by improper use is not subject to complaint.<\/p>\n<p>&nbsp;<\/p>\n<pre data-start=\"1198\" data-end=\"1385\"><\/pre>\n<h4>RETURNS<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>How can I return a product?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>You have the right to return a product within 14 days of receiving your shipment if you are not satisfied with your purchase, if the item is damaged, incorrectly delivered, or does not match your order.<\/p>\n<p>&nbsp;<\/p>\n<p>To initiate a return, please contact us at info@mialma.com.hr<br \/>\nwith your order details, and we will provide you with further instructions.<\/p>\n<p>&nbsp;<\/p>\n<pre data-start=\"1576\" data-end=\"1642\"><\/pre>\n<h4>EXCHANGES<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>Is product exchange possible?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>At this time, we do not offer product exchanges.<br \/>\nYou may return the product and place a new order, or request a refund.<\/p>\n<p>&nbsp;<\/p>\n<pre data-start=\"1684\" data-end=\"1804\"><\/pre>\n<h2 data-start=\"1811\" data-end=\"1830\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-25767\" src=\"https:\/\/mialma.com.hr\/en\/wp-content\/uploads\/2026\/02\/22.png\" alt=\"\" width=\"2000\" height=\"930\" \/><\/h2>\n<h2 data-start=\"1811\" data-end=\"1830\"><\/h2>\n<h4><\/h4>\n<h4>MATERIALS &amp; CARE<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>What is gold-plated jewelry?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Gold-plated jewelry is created by applying a layer of real gold over a base metal (such as metal alloy or sterling silver) through a plating process. This allows the jewelry to have the appearance and warmth of gold without being made entirely from solid gold.<\/p>\n<p>Our pieces are plated with 14- to 24-karat gold, which affects the tone of the finish \u2014 higher karat gold produces a richer, warmer yellow color.<\/p>\n<p>Gold-plated jewelry offers an elegant balance between quality, durability, and accessibility. With proper care and mindful wear, it can retain its shine and finish over time.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to care for gold-plated jewelry?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Remove jewelry before showering, swimming, and sleeping<\/li>\n<li>Avoid contact with water, perfumes, creams, and chemicals<\/li>\n<li>Store jewelry separately, preferably in its original packaging<\/li>\n<li>Before storing, gently wipe with a soft, dry cloth<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS (FAQ ) &nbsp; PAYMENT How can I pay for my order? &nbsp; You can pay for your order using the following methods: Credit cards: MasterCard, Maestro, Visa, and American Express Cash on delivery: available only in Croatia and Slovenia SHIPPING &nbsp; How long does delivery take and what are the shipping costs? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25712","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/pages\/25712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/comments?post=25712"}],"version-history":[{"count":30,"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/pages\/25712\/revisions"}],"predecessor-version":[{"id":25814,"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/pages\/25712\/revisions\/25814"}],"wp:attachment":[{"href":"https:\/\/mialma.com.hr\/en\/wp-json\/wp\/v2\/media?parent=25712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}