COMPLAINTS
If for any reason you are not satisfied with your purchase, you may return the product within 14 days of receiving your shipment. In case your product arrives damaged, or does not match your order, please contact us so we can resolve the situation quickly and smoothly.
How to request a return or claim?
Please send an e-mail to [email protected] including your order number and a short description of the issue or reason for the return. If the item is damaged or faulty, kindly attach a photo of the product. We will respond within 4 business days with further instructions.
Note
The product must be returned unused and in its original packaging. To preserve the appearance and quality of your jewelry, we recommend following the care instructions. Damage caused by improper use or failure to follow care recommendations is not eligible for claims.