Privacy Policy

Last updated: 30 July 2026

Welcome to Mi Alma Jewelry (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding the processing of your personal data.

This Privacy Policy applies to the website https://mialma.com.hr and all services provided through it.

1. Who We Are

Data Controller:
Mi Alma Jewelry

Website:
https://mialma.com.hr

Email:
[email protected]

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Customer account information
• Order details and purchase history
• Payment information (payment card details are processed exclusively by our payment service providers and are never stored on our servers)
• Communications sent via email, contact forms, or customer support
• IP address, browser type, device information, website usage data, and cookies
• Newsletter subscription preferences and related marketing preferences

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing orders and delivering products
• Processing payments
• Providing customer support and responding to inquiries
• Managing your customer account
• Improving our website and user experience
• Analyzing website usage
• Preventing fraud and protecting the security of our systems
• Complying with legal obligations

Newsletter and Marketing

If you have given your consent, we may send you newsletters, special offers, and other promotional communications. You may withdraw your consent at any time by clicking the unsubscribe link included in our emails or by contacting us at [email protected].

Abandoned Cart Reminders

If you enter your email address and/or phone number during the checkout process but do not complete your purchase, we may send you one or more reminder emails and/or SMS messages informing you that the products are still available in your shopping cart and allowing you to easily complete your purchase.

These reminders are not newsletters or general marketing communications. They are intended solely to help you complete a purchase that you have already started.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract or taking steps at your request before entering into a contract
• Your consent (for example, for newsletters or certain cookies)
• Our legitimate interests, including:
  • Improving our services
  • Maintaining website security
  • Preventing fraud
  • Responding to customer inquiries
  • Sending abandoned cart reminders to customers who have provided their contact details during the checkout process, while respecting their rights and interests
• Compliance with legal obligations

5. Cookies

We use cookies and similar technologies for:

• Ensuring the proper functioning of the website
• Enabling shopping cart and checkout functionality
• Analytics
• Improving the user experience
• Measuring the effectiveness of marketing activities

The types of cookies we may use include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Marketing cookies

For more information, please refer to our Cookie Policy.

6. Sharing Your Personal Data

We may share your personal data only where necessary to provide our services, including with:

• Payment service providers
• Shipping and delivery partners
• Analytics service providers
• Customer support service providers
• Providers of communication automation services for sending transactional notifications and abandoned cart reminders via email and SMS
• Legal, accounting, and other professional advisors
• Competent public authorities where required by law

We require all third-party service providers to protect your personal data and use it only for the purposes for which it was shared.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the use of the European Commission’s Standard Contractual Clauses where required.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.

Once personal data is no longer required, it will be securely deleted or anonymized.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data where legally applicable
• Request restriction of processing
• Object to processing based on our legitimate interests
• Withdraw your consent where processing is based on consent
• Request data portability
• Lodge a complaint with the competent data protection authority

To exercise your rights, please contact us at:

[email protected]

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices.

Any updates will be published on this page together with the revised “Last updated” date.

14. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Mi Alma Jewelry

Email: [email protected]